The Return process
Online Return/Exchange—You can return or exchange an item online at GetUrFashion.com by following the below steps
1. Log in to the 'My Account' section at GetUrFashion.com.
2. Select the product that needs to be returned/exchanged.
3. Follow the steps and fill in the required information to complete the process.
Need to return? just follow these simple steps.
1. Returns/exchange request can only be initiated after the delivery of product. Please fill the returns/exchange form for easy processing of refunds/exchanges.
2. Returns/exchange request need to be initiated within 7 days of the delivery of product.
3. All returned items must be unused and unwashed for hygiene reasons, and should be returned with original packaging with shipment label and tags in place. Items without tags and original packaging and shipment label will not be accepted.
4. In case you receive a damaged/defective/incorrect product, the company should be notified within 24 hours of receipt. We might request you to share snap shot at email@example.com .
5. Shipping Charges and COD Charges shall be non-refundable unless the product is defective or not the same as mentioned in product description .
6. In case you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised.
7. Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
8. Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
9. In case of orders where reverse pick-up may not apply, customers can self-ship the items to GetUrFashion.com. In this case, an amount of Rs. 100 will be reimbursed in the customer’s account towards shipping costs in the form of a coupon code. This will be done post the quality check of all the received items.
10. GetUrFashion.com reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice on the User.
Following product categories fall under "No Return/Exchange" unless there is an inherent damage/quality issue at the time of delivery due to a miss from our quality team.
6. Beauty products
8. Any freebies
How do I return?
1. Reverse pick up from your shipping address: Our reverse pick-up facility is currently available only in select locations, which fall under the service network of our courier partners.
2. Self-ship:In case your pin code is not serviced by our courier partner, you will have to self-ship the product(s) back to us, to reach our Returns Department. For all self-shipped returns, you will be reimbursed for your shipping cost. The same is subject to your returns being inspected and quality checked on receipt in our warehouse.
3. Shipping Address for self-ship product/s:- C-218, Sector - 63, Noida, Uttar Pradesh, India
4. Return Form :It is an easy-to-fill form that allows you to return the received shipment to GetUrFashion.com. The Return Form is included in the shipment parcel along with your order. If you have misplaced the return form, click here to print a new one. Mention the order details & complete shipping address on the packet.
5. Refund options for you :The customer can choose to get their refund in the following ways -
- Cash refund via bank transfer into their account for all COD orders provided.
- Money back to the paid account/ credit card for all online orders.
- A Coupon Code of the refund value in your GetUrFashion.com account, which can be redeemed against any purchase. You may check the issued Coupon Code under the ‘Coupons’ section, by clicking on ‘My Account’ at GetUrFashion.com.
6. Terms & Conditions: This Return Policy applies to all items (with the exception of lingerie, sleepwear, swimwear, beachwear, accessories, beauty, socks and free items) purchased directly from GetUrFashion.COM. The policy is subject to change. Hence, please visit our website WWW.GetUrFashion.COM for the latest policy.
7. Shipping Policy:We at GetUrFashion know how important it is to receive your purchased products in the finest condition, and on time. So we use a large network of couriers to deliver your products to you as early as possible.
- Depending upon the location, the product is delivered to you in 3-5 workings days after it has been dispatched from our warehouse.
- Free shipping is available on all products, subject to a minimum order value. A Non-Refundable charge of Rs. 49/- will be applied to all orders below Rs. 500/-
- The whole order amount including any delivery charges will be refunded if the order is cancelled or lost in transit by us.
8.Cancellation Policy:GetUrFashion.com reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.
9. Cash On Delivery Policy:As per the Cash on Delivery policy:
- To avail C-O-D Service, all items in the cart should be applicable for C-O-D.
- C-O-D is applicable on a minimum sale value of Rs. 0 and maximum of Rs. 50,000 only.
- Pin code provided for Cash on Delivery should be in the serviceable area. If not, any online payment mode needs to be used.
- You cannot open the box without making the payment at the time of delivery.
- If the product is open, do not accept the order.
- No credit/debit cards are accepted in Cash on Delivery.
10. Using Cash Back & Promo Codes/Coupons: Cash back Promo Code may not be applicable for all the products on the website.
- Special coupons should be redeemed within the limited period, and validity once expired, cannot be extended later.
- Two offers cannot be clubbed together using the Promo Code.
- GetUrFashion.com reserves the right to cancel any promotional 'Promo Code' and the transactions in which they are used. (This is not applicable on Cash back Promo Codes).
- Cash back and Promo Code Coupon cannot be clubbed together to avail an offer at GetUrFashion.com. This means, if Promo Code is used in an offer, Cash back cannot be generated.
- Cash back amount is subject to change at the sole discretion GetUrFashion.com.
11. Images & Representations of Products/Services: Product Images are indicative in nature.
- Actual Product may differ from the image. Please refer the product specification for the product.
12. For Queries/Comments: Send us your questions or comments to firstname.lastname@example.org
Requirements and conditions for exchanges are also the same as in returns and will be processed same as in returns, the only difference is as you go for exchange option and on successful receiving of product by us. We will generate the credit of same amount of price of product in your GetUrFashion account to purchase anything of the same amount. However you can choose to buy the product of higher price but in that case you need to pay the difference.
You can choose to cancel the product only before the order is shipped and the amount will be credited back to your account via same mode which you used to pay in case of prepaid payment. You can not cancel the order after shipping, because in that case it will be processed in return/exchange after you receive the product.