Frequently Asked Questions (FAQ)
Refund of handling charges varies as per the following -
- 1. If you cancel your order before it has been shipped, we will refund the handling charges. However, if your order has been shipped, the handling charges will not be refunded.
- 2. If you cancel some items in your order before shipping, we will refund the charges in proportion to the number of items in the order.
- 3. If your order is subsequently cancelled by geturfashion, we will refund your handling charges.
ADD/ REMOVE A PRODUCT
Unfortunately, after you have placed an order, you won't be able to add or remove a product to/from your order. But you can place a new order for the desired products.
Once you have placed your order, you cannot change the delivery address/phone number / Email id . However, you may cancel your order and place a new one with the preferred address/phone number / Email id Please note: An order shall be delivered at a single address only. We do not accept requests for delivering at multiple locations in a single order. We request you to place separate orders for separate locations.
CHANGE DELIVERY DATE
We try to deliver all your orders in the earliest time possible. However, if you want delivery at a later date, please coordinate with the courier person once he gets in touch with you.
After you have placed the order, we will send you a CONFIRMATION email and SMS with delivery details. We will try to dispatch your order as soon as possible and will keep you informed at every step of the way. You can also track your order through our website or app by visiting ‘My account’ section. Please note: It sometimes takes upto 48 hours for the tracking to be updated after an order is placed.
When your order is confirmed: We will send you a message. Do check your phone. We will put through an e-mail with the details of your product. Be sure you go through that. You can also check the order in the "My Accounts" tab.
No, you don't have to pay COD charges every time if the delivery time is different for different items in the order. It is collected only when you receive the first product of your order.
You need to login into your guf account, where you can change the address under my account section >>profile>> saved addresses >> billing address and also can update new information related to your profile.
No, This is not possible at the time of delivery. However if you feel dissatisfied with your Purchase,you can always book a return.
There are two stages where the cancellation requests have different timelines.
If you raise cancellation before getting the dispatch message, the request will be processed within 24 hours.
If you raise cancellation request after getting the dispatch message, we will try our best to cancel the shipped/dispatched item. However, please note that we cannot guarantee cancellation for the item(s) that have been dispatched. In case delivery is attempted, we request you to deny acceptance.
Your refund mode depends upon payment mode of order placement:-
If you have placed a COD order and used GETURFASHION Vouchers in it, the amount will be refunded in the form of a guf Voucher within 24 hours. If you have any existing guf Voucher in your account, the value of the same will be updated. Else, a new GETURFASHION Voucher will be issued.
If you have placed a prepaid order (used credit card/debit card/netbanking for placing order), then the money will be rolled back to your card/bank account within 5-7 working days post refund initiation. Used guf Voucher, if any, will be refunded in the form of a guf Voucher within 24 hours. If you have any existing guf Voucher in your account, the value of the same will be updated. Else, a new guf Voucher will be issued.
No. We don't take orders over phone.
Yes,you may cancel an order within 24hour's from the time of placing the order.Login into GETURFASHION.COM. click on "MY ACCOUNT" and select the order which you wish to cancel.Cancel the order by clicking on "Cancel Order" Button.